Privacy Policy
Welcome to Sooq Dawa ("we", "the Platform", "the App"). This policy explains how we collect, use, and protect your personal information when you use our mobile application and website at sooqaldawa.store.
1. Data We Collect
- Account data: name, phone number, password (encrypted), email (optional), account country.
- Profile data: avatar, WhatsApp number, notification preferences.
- User-generated content: pharmaceutical listings, photos, documents, comments, medicine requests, company and delegate information.
- Transaction data: wallet balance, transfers, subscriptions, invoices.
- Device data: push notification token (FCM) for alerts about reservations, comments, and posts.
- Usage data: language preference, selected market/country, follows, likes, and saves.
2. How We Use Your Data
- Create, manage, and verify your account.
- Enable you to publish listings, reservations, medicine requests, and communicate with other users.
- Process payments and subscriptions via the in-platform wallet.
- Send push notifications about account activity (with your consent).
- Improve platform security and prevent fraud and abuse.
- Comply with legal and regulatory requirements.
3. Device Permissions
- Camera: to capture photos for posts and products.
- Photo library: to save images you download from the app.
- Notifications: to alert you about important updates (you may decline in device settings).
4. Data Sharing
We do not sell your personal data. We may share data in the following cases:
- With other users as you choose to display in your listings or public profile (e.g., name and contact in ads).
- With technology service providers (e.g., Firebase for push notifications) under data protection agreements.
- When required by law or competent authorities.
5. Data Storage and Security
We store your data on secure servers and apply technical and organizational safeguards. However, no internet transmission can be guaranteed 100% secure.
6. Data Retention
We retain your data while your account is active. After account deletion, some data may be kept for a limited period for legal compliance or dispute resolution, then deleted or anonymized.
7. Your Rights
- Access and update your data from profile settings.
- Request account deletion from the app (More → Delete Account).
- Disable notifications from device or app settings.
- Contact us with any privacy-related inquiry.
8. Children
The app is intended for pharmaceutical and pharmacy professionals and is not directed at users under 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with the revision date. Continued use of the app after updates constitutes acceptance of the revised policy.
10. Contact Us
For privacy questions, email us at: support@sooqaldawa.store